The action submenu will appear if a number of conditions are met:
the fop2 users has the proper permissions, in order to test, give the "all" permissions in the fop2 users page insisde freepbx
you have configured an email for extensions in the fop2 buttons freepbx page (to have the send email option)
you have the license with IM chat (to have the chat option)
you see queue buttons on the page (to have the add/remove/pause options for the queues you see).
