FOP2 Community Forum

Nicolás,

I was wondering if its possible to modify the notification timeout based on the call type.

Ex.

I sometimes help out on the helpdesk and am part of a queue. I would like to see who is calling when I am sitting at my desk but would like the notification to go away after a certain amount of time when I am not at my desk so I am not clicking close on 3 million notifications. When I am not at my desk and the call comes to me directly, I would like the notification to stay up until I close it so I know who called me directly.

Thanks
-Dimitry

We bought fop2 6 months ago. We got it installed and everything was working. Today, I had to restart fop2 so I logged into the console and ran "service fop2 restart". It stopped fine but when it tried to start it just hangs at "Starting Flash Operator Panel 2:" and does nothing. The employee who set this up is no longer with the company. Where are the logs to see what is going on? I am at a loss.

Thanks
-Dimitry

We currently use ASTAssistant and are looking to switch to FOP2 because it's cleaner and easier to manage and use. The only feature we can see missing is the ability to see incoming calls in real-time.