Full Wallboard - Talk Time split between first extension and transferred call destination extension?
We have a client who is asking if we can split the talk time of a single call across multiple agents, in the Agents Widget in the full wallboard.
Eg. if agent 1 picks up a call from the queue, talks to them for 1 minute, then they transfer the call to agent 2, and agent 2 talks to them for 5 minutes.
Currently 6 minutes gets added to agent 1, and agent 2 gets no time added.
Has anyone else found a work around or is this possible?