Idle Timer
I see an Idle Timer plugin is now available for FOP2. The description states "Displays an idle timer on extensions, to know how long since they last received a call." Is this counter the same value we would see on the Realtime tab of Call Center Stats labeled there as "Last In Call"? So idle is relative only to inbound queue calls. I don't believe Asterisk actually tracks an actual idle time for a user so I expect this is the case. Although I would be very happy if this is something more.
Comments
However, the fop2_server must be running to perform that tracking. If you start the FOP2 server and you had previous calls running, you won't know until a new call is made while the fop2 server is running (that is something unavoidable as Asterisk in itself does not inform of an idle timer itself).
Finally, that plugin requires FOP 2.29 that is not yet released. It is still in beta. We are working on some compatibility issues with Asterisk 13, and also doing some new API calls to make the FOP2 Manager more responsive when updating passwords , permissions, etc.
Thanks
Good morning, will this plug in show the duration of a pause from presence state? Ie the supervisor wants to see how long and Agent is paused for a toilette break
No, it does not show timers for paused states. For that you can use the full wallboard (if a supervisor wants to check timers for all agents). Or you have a new plugin "Paused Since" that will show individual pause timers to agents (but visible only to the agent).