multiple queues with the same operators
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Hi! I have a strange issue. I have 2 queue with identical operators (operator ......0 in up queue is the same in down queue). From time to time operators in the second queue (down on the pict) bacame orange without timer (operator ......0 in my pict). This queue is not used now, i.e. nobody call to it. When I point mouse on a operator ....0 in up queue (there he is green), I see, for example, he has taken 21 calls. If I do the same with this operator in down queue (he is orange there),he has taken 20 calls. Really from asterisk he has taken 21 calls.
PS. It happens when operator transfer call. And from time to time call is comming to up queue, but after answer timer begins in down queue at the same operator.
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Generally, issues happens only when operators are in 2 and more the same queues.
Try to add each of 2 operators to same queues, from first pickup call from queue, speak (sometimes after appr 10 sec timer disappears) and transfer it to the second. Repeat it a few times.. -
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