Does FOP has skill based routing within the system ?

[desb]

WIll FOP2 provides skill based routing:

• for incoming call where agents with most idle will first receive the incoming call or
• call will be routed based on skill set (eg: language or certain product skill set in technical)

[agudino]

Hello
FOP2 does not provide routing services to Asterisk.
Best Regards

[mitch]

Fop2 can search user data by keyword, which could help a human agent transfer the call to the person with the right skills.
hope that helps.