Can't Listen In

[silas2]

Asterisk 1.8, fop2.
I’ve put spyoptions=4 in appropriate button in buttons.cfg

• permissions set to ‘all’ for the user entry in fop2.cfg ( I don’t know if this is granting the same permission twice)
• I’ve put force_parameter_delimiter="," spy_options="4" in fop2.cfg
• read = system,call,command,agent,user,originate
  write = system,call,command,agent,user,originate in Asterisk manager.conf,
  but sill no listen in!!!
  What else to try?

[nicolas]

As far as I know, "4" is not a valid option for chanspy. Leave the default value or leave it empty and try again.

What are you trying to achieve?

[silas2]

I'm just trying to listen in to ongoing call.
Ok, I realise I was misreading the help, I've switched back to spy_options="bq", I'm still unable to listen in.
Any other suggestions?

[silas2]

I can hangup the call, so I guess the permissions are getting thru ok, maybe(?)

[nicolas]

Hi,

AMI permissions needed to hangup calls are not the same that for performing other actions. In /etc/asterisk/manager.conf try setting "all" both in the read/write lines.

It will help if you tell us what happens when you try to listen to a call.. does your phone ring? it does nothing at all?

Remember also that if you set privacy for a button, it will not be possible to listen to their calls, so be sure the target extension does not have privacy set.

Best regards,

[silas2]

I haven't set any privacy options for the buttons, I guess the default is off?
I have set the manager.conf to
read= all
write=all
The phone listening in is not receiving any incoming call event. Could it be the extensions.conf/dialplan, I haven't done anything to enable that for listening in?

[nicolas]

Did you configure buttons by hand? How? A button misconfiguration could cause that issue too... for example, lack of correct extension and context data for the buttons.

[silas2]

It is (buttons.cfg) generated by code, but the code was written by hand so it may still be wrong!
They are a minimum, e.g.

[SIP/107]
type=extension
extension=107
context=TeamMember
label=Pauline Ford

And the calls are going thru ok, and they light up fop2 buttons ok, so you would think the buttons.cfg is matching the sip.conf.
Do I really not need a dialplan/extenstion.conf entry for the listen in?

[silas2]

Thanks Nicolas, it was my fault, there was no dialplan set up incoming calls for the listening phone, whoops! It is getting an incoming/listening call now. (I'm an Asterisk newbie).