Queue is not showing members
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Hi, I've using fop2 v2.24, Chrome 16.0.912.63 m, Debian 32 bits and asterisk 1.4.42 and I'm having next issue:
When I add a member to a queue, it is now showed in the queue button. Here is my button.cfg code:
[SIP/1010] type=extension extension=1010 context=agentes label=Extension 1010 mailbox=1010@default channel=SIP/1010 ; [QUEUE/100] type=queue label=EntranteThe server log output
** DIGEST_EVENT: start ** PROCESA_BLOQUE 0 ** PROCESA_BLOQUE QUEUEMEMBERREMOVED 0 ** QUEUE MEMBER LIST start for queue QUEUE/100^0 ** QUEUE MEMBER LIST devuelve DIGEST canal QUEUE/100^0, comando queuemembers, datos , slot ** MAIN AMI event received... ** MAIN Processing command received from flash clients... 200.xx.xx.xx <= <msg data="100|queueadd|1-0|8190407629ea65b11db225e884947dd6" /> -- PROCESS_FLASH_COMMAND origen 100 accion queueadd destino 1-0 password 8190407629ea65b11db225e884947dd6 VALIDAR USUARIO admin@GENERAL VALIDAR USUARIO admin OK con clave regular (200.xx.xx.xx) Validation ok, have all permissions for all buttons (0) 1 127.0.0.1 -> Action: QueueAdd 127.0.0.1 -> Queue: 100 127.0.0.1 -> Interface: SIP/1010 ** MAIN End of block from localhost 127.0.0.1 <- Response: Success 127.0.0.1 <- Message: Added interface to queue 127.0.0.1 <- Server: 0 ** MAIN AMI event received... ** MAIN No 'Event' nor 'End'. Erasing block... ** MAIN End of block from localhost 127.0.0.1 <- Event: QueueMemberAdded 127.0.0.1 <- Privilege: agent,all 127.0.0.1 <- Queue: 100 127.0.0.1 <- Location: SIP/1010 127.0.0.1 <- MemberName: SIP/1010 127.0.0.1 <- Membership: dynamic 127.0.0.1 <- Penalty: 0 127.0.0.1 <- CallsTaken: 0 127.0.0.1 <- LastCall: 0 127.0.0.1 <- Status: 5 127.0.0.1 <- Paused: 0 127.0.0.1 <- Server: 0 ** MAIN AMI event received... ** MAIN There's an 'Event' in the event block ** MAIN Event detected block_count = 1 (Event: QueueMemberAdded) ** MAIN There are 1 blocks for processing ** MAIN Answer block cleared ** DIGEST_EVENT: start ** PROCESA_BLOQUE 0 ** PROCESA_BLOQUE QUEUEMEMBERADDED 0 ** QUEUE MEMBER LIST start for queue QUEUE/100^0 ** QUEUE MEMBER LIST devuelve <div class='memberinvalid myclick' id='qm!QUEUE/100^0!SIP/1010'></div><span>Extension 1010</span><br class='clear'/> DIGEST canal QUEUE/100^0, comando queuemembers, datos PGRpdiBjbGFzcz0nbWVtYmVyaW52YWxpZCBteWNsaWNrJyBpZD0ncW0hUVVFVUUvMTAwXjAhU0lQLzEwMTAnPjwvZGl2PjxzcGFuPkV4dGVuc2lvbiAxMDEwPC9zcGFuPjxiciBjbGFzcz0nY2xlYXInLz4=, slot ** MAIN AMI event received... ** MAIN Processing command received from flash clients... 200.xx.xx.xx <= <msg data="1|ping||" />Asterisk queue show command:
CLI> queue show 100 has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:0, SL:0.0% within 5s Members: SIP/1010 (dynamic) (Unavailable) has taken no calls yet No CallersIn presence.js, queue is in "max" mode.
http://i511.photobucket.com/albums/s353 ... s/fop2.jpg
Thanks for your help!
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The queue member list is being sent by the server:
** QUEUE MEMBER LIST devuelve <div class='memberinvalid myclick' id='qm!QUEUE/100^0!SIP/1010'></div><span>Extension 1010</span><br class='clear'/>My guess is that you have the queue button in minimized state (the presence.js is a global value that can be overriden by personal preference or even individual selection when clicking on the queue button icon in the top right.
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I've configured Detailed view in user 1010 and the trouble persists. I'd cleared my cache, restarted service and restarted server.
http://i511.photobucket.com/albums/s353 ... fop2-1.jpg
I'll try to upgrade to asterisk 1.6 because I need a feature not present in 1.4, and I hope it causes some magical effect, jeje.
Thanks Nicolás, I really do appreciate any other idea.
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I had seen minimize option. I didn't understand what was you talking about, but I was tried with it. I have an agent in two queues, but still not working.
http://i511.photobucket.com/albums/s353/krtapas/fop2c.jpg
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The first capture is the normal/maximed state, you should leave it as that.
My guess is that you have a modifed css file or something to that effect, on one of your first captures there was a message being sent to the client to update the queue button. Either your .css file is custom modified to hide agents (there are several posts here describing how to do that, some people do not want to see agents). Or you have a mixed version of client/server fop2 files, and old fop2.js and operator.css file agains a new fop2_server, or viceversa.
Try to catch me on the live help to chat, I am online right now.
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Ok, catch me on the live help. This post is not good for tracking issues, you probably have a misconfigurtion in your button definition. You started with a capture of Queue/100, but then you have Queue/inbound or Queue/outbound, etc. It is a big bag of mxed logs and information.
As a rule of thumb, case is important. QUEUE/Inbound is not the same as Queue/INBOUND.
Please catch me on the live help.. best regards,
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