Queue is not showing members

[nicolas]

The queue member list is being sent by the server:

** QUEUE MEMBER LIST devuelve <div class='memberinvalid myclick' id='qm!QUEUE/100^0!SIP/1010'></div><span>Extension 1010</span><br class='clear'/>

My guess is that you have the queue button in minimized state (the presence.js is a global value that can be overriden by personal preference or even individual selection when clicking on the queue button icon in the top right.

[krtapas]

I've configured Detailed view in user 1010 and the trouble persists. I'd cleared my cache, restarted service and restarted server.

http://i511.photobucket.com/albums/s353 ... fop2-1.jpg

I'll try to upgrade to asterisk 1.6 because I need a feature not present in 1.4, and I hope it causes some magical effect, jeje.

Thanks Nicolás, I really do appreciate any other idea.

[nicolas]

The queue button in the background is not the detailed view.

The individual setting will override the general setting or the global setting too.

[krtapas]

Sorry but I cannot understand what are you talking about.

I've displayQueue = 'max' in presence.js and Detailed view in the user configuration. I don't know another parameter to configure this. Sorry for my ignorance.

[nicolas]

Do no configure, click on the top right icon of the queue button. Several times. You will see.

[krtapas]

I had seen minimize option. I didn't understand what was you talking about, but I was tried with it. I have an agent in two queues, but still not working.

http://i511.photobucket.com/albums/s353/krtapas/fop2c.jpg

http://i511.photobucket.com/albums/s353/krtapas/fop2-2.jpg

http://i511.photobucket.com/albums/s353/krtapas/fop2b.jpg

[nicolas]

The first capture is the normal/maximed state, you should leave it as that.

My guess is that you have a modifed css file or something to that effect, on one of your first captures there was a message being sent to the client to update the queue button. Either your .css file is custom modified to hide agents (there are several posts here describing how to do that, some people do not want to see agents). Or you have a mixed version of client/server fop2 files, and old fop2.js and operator.css file agains a new fop2_server, or viceversa.

Try to catch me on the live help to chat, I am online right now.

[krtapas]

I have installed fop2 from source and I haven't done any modification to css files, only buttons.cfg and fop2.cfg.

Thanks for your attention Nicolás.

[nicolas]

Ok, catch me on the live help. This post is not good for tracking issues, you probably have a misconfigurtion in your button definition. You started with a capture of Queue/100, but then you have Queue/inbound or Queue/outbound, etc. It is a big bag of mxed logs and information.

As a rule of thumb, case is important. QUEUE/Inbound is not the same as Queue/INBOUND.

Please catch me on the live help.. best regards,

[dimmik]

Hello,

I have exactly the same problem using version 2.24 on debian x64 with asterisk 1.8.9.0
No modifications on css.
How was this fixed?

Thanks

[nicolas]

If you use automatic button configuration file for freepbx, install the fop2admin manager module for it.

If you configured buttons manually, add the context=xxx line to your queue button configuration.

Best regards,

[krtapas]

I put context=1 in Queue section and it worked. Thanks Nicolas for your help.

[nicolas]

For other users that might have the same problem, since version 2.24 the queue button configuration requires you to set both extension and context:

[QUEUE/100]
type=queue
extension=100
context=from-queue
label=Sales