Operator Transfer held call

[vman]

Hello,
I wanted to know if it's possible for the operator to transfer a call that is on hold on that same operator extension without picking the call up. When I try it on my system, the button does nothing. If I pick up the call, it works fine.

I have blind transfer enabled and all permissions given to the operator. Thanks for any help that you can provide.

I'm running Asterisk 1.8 (PBXIAF) and the latest version of FOP2.

[nicolas]

Hi,

Transfer will work only on active (not held calls). On FOP version 2.27 there is experimental support for drag&drop transfers, where you can select the call you want to transfer, held or not, from the line display.

[vman]

Thank you very much for letting me know. I look forward to trying the drag and drop feature which would be an incredible upgrade should it end up being reliable. Thanks!

[nicolas]

You can test it right now if you want

http://download.fop2.com/fop2-2.27-centos-i386.tgz
http://download.fop2.com/fop2-2.27-centos-x86_64.tgz

Edit /var/www/html/fop2/js/presence.js to enable drag&drop transfers:

var enableDragTransfer = true;

[vman]

I've installed it without any problems and I am able to drag and drop an active call which is fantastic, I haven't been able to drag and drop a held call. Is there something I should turn on or change that would allow it? I realize that this is a future release and may not be ready, but I figured I would ask since it would be great to be able to do it. Thanks for the great product.

[nicolas]

Currently only active calls can be transferred out. Maybe I can modify it to allow any call to be transferred out, but It is not simple though, unless I decide to perform only blind transfers when using drag&drop, as you will have issues if you attempt a supervised transfer on a held call while you have a different active call (I think it is just not possible to do that, asterisk will probably freak out).