Transfer to mailbox rings extension

[vman]

Hello,
I'm using 2.27 and when I try to transfer a call directly to a user's mailbox, the targeted user's extension rings. I took a look at the output of my autoconfig-buttons-freepbx.sh and I see that extenvoicemail=224@default seems to be missing the "*". Should this not have an asterisk in front of it? That is how I would have to dial it from an extension. Can I correct it in the script? I was going to make the change in the autoconfig script but didn't know what to edit. Thanks.

[SIP/224]
type=extension
extension=224
label=User's name
mailbox=224@default
context=from-internal
queuecontext=from-queue
extenvoicemail=224@default
privacy=none
group=Personal Lines
rtmp=0
queuechannel=Local/224@from-queue/n|Penalty=0|MemberName=User's name|StateInterface=SIP/224
customastdb=CF/224

[nicolas]

The autoconfig script reads a setting from the freepbx tables:

VMPREFIX=`mysql -NB -u $DBUSER -p$DBPASS -h $DBHOST $DBNAME -e "select value from globals where variable='VM_PREFIX'"`

If your FreePBX does not have the VM_PREFIX global variable you can hardcode it to the script with something like:

VMPREFIX='*'

However, I see no reason why it would not be reading the information from the freepbx table.

Best regards,

[vman]

Thank you, hardcoding it fixed it. I'll have to dig deeper to see why the value isn't being pulled or if it might be missing for some reason.

[jrindahl]

I am having this same issue, for some reason, and I may not be doing it correctly, this does not fix the problem, please help!

[nicolas]

The latest freepbx upgrade moved the VMPREFIX variable from the global table to the featurecodes table, so the autoconfig-buttons-freepbx.sh only for the LAST freepbx version must be updated, either by hardcoding the prefix or with the script from here:

http://download.fop2.com/autoconfig-buttons-freepbx.sh

[xeper]

I am using vanilla Asterisk and my transfer to mailbox just rings the extension.

Where do I start to troubleshoot?

[nicolas]

If you use vanilla asterisk you must configure your buttons correctly and also define special extensions in your dialplan to reach voicemail directly.

[SIP/john]
type=extension
extension=602
context=from-internal
extenvoicemail=*602@default

And in your dialplan, dialing *602 should reach 602 voicemail.