why i cant hear caller when he is in ivr or Music on hold ?

[dr.x]

hi ,
in fop2 the option of hearing the call is so cute

but sometimes i would like to hear the user as just he connect to my pbx , like when the user is connected to ivr and music on hold before being transferred to users ,

why i couldnt hear that , i could only hear after my the agent answer the call and the call initiatec !

i can hear all the call by 555 , but i would like to hear all the call from fop2 because its very simple and cute

how could i do that ???

regards

[nicolas]

Hi,

In fop2.cfg you have a setting "spy_options" that is by default set to "bq"

b means "ONLY SPY BRIDGED CALLS"

and

q means "NO BEEP"

You might want to remove the "b" as an ivr is not a bridged call.

You have to reload fop2 after that:

service fop2 reload

Best regards,

[dr.x]

thanks admin very much

i could hear now when the caller on the ivr

regards