Queue Agent Names

[apace626]

Hello,

We recently switched from TrixBox to FreePBX and all is good (action buttons work now!), however, when the agents in the queue are logged in it displays (ext@from-queue) instead of the agents name like it use to, in the member list that is.

we are auto-configing the buttons...

any ideas?

Thanks in advance

[nicolas]

Yes, freepbx 2.6 broke the queue member logic in fop2 by using a new context. It is fixed on the beta:

http://www.fop2.com/downloads/fop2.tgz (centos 5, 32 bits), for other distros there are some other posts in this forum with the proper link/filename.

Best regards,

[ffenton01]

I'm having this issue with static configuration and FreePBX 2.6 The download of fop2 is from the same link above, downloaded today 1-23-10.

I still see <exten>@from-queue instead of the agent name.

My custom button file includes the agent extensions.

[QUEUE/2872]
type=queue
label=Central Dispatch
entension=2872
context=from-queue

[SIP/2854]
extension=2854
context=from-internal-custom-02-2872
label=Tina Stover
type=extension

[SIP/2878]
extension=2878
context=from-internal-custom-02-2872
label=Cathy Willet
type=extension

Thanks in advance

[nicolas]

[SIP/2854]
extension=2854
context=from-internal-custom-02-2872
label=Tina Stover
type=extension
queuecontext=from-queue

In the latest beta you will have to specify the context for the local queue members, for freepbx 2.6 is "from-queue".

Best regards,

[ffenton01]

It is perfect now.

Thanks!