Activity reports for supervisors

[Raul]

Dear

We FOP2 working properly installed.

We are interested in keeping track of the time that a supervisor listening live calls or agents involved in a conversation.

How could I make a report of this activity?

Thank you

[nicolas]

You can't. FOP2 launches the action, but does not keep track of times itself. There is an audit log (command line option -a) that you can enable, but it won't give you a duration, just whenever an extension started an action. You might also check the CDR records and see if you can find a way to identify records involved in a spying session, probably using the app fields on the CDR table.

[Raul]

Thanks for the reply

Indeed the cdr field lastapp table includes a call option ChanSpy every time you listen through FOP2.

Thank you