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FOP2 Community Forum

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  3. Auto Logout / Penalty Reset

Auto Logout / Penalty Reset

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  • T
    T
    tomwer
    wrote on last edited by
    #1

    Hi All,

    We're having issues where somebody sets themselves to busy/dnd - leave their desk - and return to only see they have been logged out of FOP2 and also all queues previously logged in to.

    Is there a timeout setting ANYWHERE in FOP2?

    Thank you

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    • T
      T
      tomwer
      wrote on last edited by
      #2

      @admin - Any thing you can add here? 🙂

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      • N
        N
        nicolas
        wrote on last edited by
        #3

        No, there is no timeout in FOP2 itself. However, FOP2 will kick unresponsive clients.. an unresponsive client is a browser that is not sending keepalives (and by default, all fop2 connected clients will send a keepalive packet every few seconds).

        You can start FOP2 in debug mode and look at the log at around the time a user gets disconnected, and you might see some lines indicating the reason for the disconnection, it could also be a kind of socket error/network disconnection.

        http://members.asternic.biz/knowledge_base/how-to-debug-fop2

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