SQL to Update Abandoned Calls Picked up from Queue
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I'm sure this question has been asked, but I don't see it anywhere.
I understand from experience and this forum that calls picked up out of the queue by an agent causes the call to become abandoned in Asternic Stats Pro.
Is there a way, (possibly be joining queue_stats and cel?) to update the tables so historical data shows the call answered and corrects agent call stats, etc?
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