who pauses
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Is there a command or a way for me to find out who is pausing agents. Currently we have a situation where some agents pause to take a break but all of a sudden they become un paused. We want to know if it is another user that is un pausing them or if it is a system issue. Thank you.
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You can enable logging using this: http://members.asternic.biz/knowledge_base/enabling-audit-logs-in-fop2
And then you will see in the following file who is preforming the pause action:
/var/log/fop2_audit.logFraser.
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