Transfer call after received from queue
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We have an issue with FOP2 that might be just a setup issue but II can not figure it out.
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caller routes through IVR and selects any of the options and is placed then placed in a queue.
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all queues ring to the extensions (230-236)
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Call is answered by one of these representatives so the call is active.
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Problem: representative cannot use FOP2 to transfer or transfer to VM. Button is unresponsive.
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