I have problems listening and whispering

[chapinero]

I bougth a licence for fop2 some time ago I managed to intalled and configure it and most of the time works great. But sometimes it fail to listen and to listen and whisper for some agents, as a temporary solution I usually restart the fop2 service and it works well for a while. Please help me find where the problem migth be or what I am doing wrong. This is a big concern because for the same configuration I have diferent results sometimes I get to liston to a call to all the agents and somtime it just won-t trigger the call.

here is my configuration the fop2 is installed on an asteris 1.4.41

fop2.cfg

[general]
; AMI definitions
manager_host=192.168.0.245
manager_port=5038
manager_user=asterisk
manager_secret=**********
;event_mask=agent,call,command,system,user,dialplan

; Daemon definitios
;listen_port = 4445
;restrict_host = http://www.asternic.org
;web_dir = /var/www/html/operator/fop2

; Global Config
poll_interval = 86400
poll_voicemail = 1
monitor_ipaddress = 0

; Force blind transfer on asterisk 1.6
blind_transfer = 1

; Force supervised transfer on asterisk 1.4
; requires the atxfer manager backport patch
; supervised_transfer = 1

; Force delimiter for asterisk applications
; force_parameter_delimiter = ","

; When adding or removing members to a queue, fop2 will default to
; AddQueueMember/RemoveQueueMember commands. If you set use_agentlogin
; to 1, together with the QueueChannel in a button definition set to
; an Agent number it will use AgentCallbackLogin and Agentlogoff instead.
;
use_agentlogin = 1

; Master Password that overrides any individual one
;master_key = 5678

; Options to send to chan_spy when doing a Listen action
; This global setting is overriden by the individual button
spy_options="bq"

; Options to send to chan_spy when doing a Whisper action
; In Asterisk 1.6.1 or higher you can use B to enable barge (speak
; to both channels on a call).
whisper_options = "w"

; Filename to use when start monitoring, you can use ${UNIQUEID},
; ${ORIG_EXTENSION}, ${DEST_EXTENSION}
; and date formats %Y %m %d to construct the filename.
;
; Settings for modifying the recording filename
; Available variables are:
; ${UNIQUEID} = Unique Id of the call
; ${TIMESTAMP} = Unix Timestamp when the recording was initiated
; ${DEST_EXTENSION} = Target extenstion being monitored
; ${ORIG_EXTENSION} = Extension/User that started the recording (not
; the other leg)
; ${MBOX} = Mailbox of the extension/user that startend the
; recording
;
; Date variables:
; %Y 4 digits year
; %y 2 digits year
; %m 2 digits month
; %d 2 digits day
; %h 2 digits hour
; %i 2 digits minute
; %s 2 digits seconds

monitor_filename=g${DEST_EXTENSION}-${UNIQUEID}
monitor_format=wav
monitor_mix=true

; You can specify a script to be executed when the recording
; is finished. It will receive 3 parameters, the complete
; path and filename of the IN leg, the OUT leg and the final
; recording NAME. You should run soxmix in your script to join
; Path to your voicemail directory
; For voicemail to work the fop2 server must run on the same server
; as asterisk, or your voicemail directory must be network mounted
voicemail_path=/var/spool/asterisk/voicemail

; By default IM chats are not logged/saved. If you uncomment
; the following parameter, all chats will be stored on the chatlog
; table inside the fop2settings.db sqlite database.
;
;save_chat_log=1

; --- SAMPLE GROUPS ---
;group=queues:QUEUE/100,QUEUE/101
;group=deptA:SIP/100,SIP/101,SIP/102
; --- END SAMPLE ---

; --- SAMPLE USER LIST ---
; format: user= EXTENSION : SECRET : PERMISSIONS : GROUPS
; You can enumerate several permissions and groups separated by comma
; available permissions: 'all', 'dial', 'hangup', 'meetme', 'pickup',
; 'record', 'spy', 'transfer', 'whisper',
; 'queuemanager', 'queueagent', 'phonebook',
; 'chat', 'preferences'
user=100dial,transfer,spy,whisper,hangup,pickup,record:team
user=107:8843:dial,transfer,spy,whisper,hangup,pickup,record:team

;user=620all:queues
;user=621dial,transfer,pickup:deptA
;user=622all
;user=623meetme,pickup
buttonfile=buttons.cfg
; ------ END SAMPLE ------

==================================================================
buttons.cfg

[QUEUE/electrolux]
type=queue
label=Electrolux
context=from-sip
extension=99

[DAHDI/1]
type=trunk
label=Lineas
channel=DAHDI/1
channel=DAHDI/2
channel=DAHDI/3
channel=DAHDI/4
channel=DAHDI/5
channel=DAHDI/6
channel=DAHDI/7
channel=DAHDI/8
channel=DAHDI/9
channel=DAHDI/10
channel=DAHDI/11
channel=DAHDI/12
channel=DAHDI/12
channel=DAHDI/14
channel=DAHDI/15
channel=DAHDI/16
channel=DAHDI/17
channel=DAHDI/18
channel=DAHDI/19
channel=DAHDI/20
channel=DAHDI/21
channel=DAHDI/22
channel=DAHDI/23
channel=DAHDI/24
channel=DAHDI/25
channel=DAHDI/26
channel=DAHDI/27
channel=DAHDI/28
channel=DAHDI/29
channel=DAHDI/30
channel=DAHDI/31
channel=DAHDI/32
channel=DAHDI/33
channel=DAHDI/34
channel=DAHDI/35
channel=DAHDI/36
channel=DAHDI/37
channel=DAHDI/37
channel=DAHDI/38
channel=DAHDI/39
channel=DAHDI/40
channel=DAHDI/41
channel=DAHDI/42
channel=DAHDI/43
channel=DAHDI/44
channel=DAHDI/45
channel=DAHDI/46
channel=DAHDI/47
channel=DAHDI/48
channel=DAHDI/49
channel=DAHDI/50
channel=DAHDI/51
channel=DAHDI/52
channel=DAHDI/53
channel=DAHDI/54
channel=DAHDI/55
channel=DAHDI/56
channel=DAHDI/57
channel=DAHDI/58
channel=DAHDI/59
channel=DAHDI/60
channel=DAHDI/61
channel=DAHDI/62
channel=DAHDI/63
channel=DAHDI/64

[sip/super]
type=extension
context=from-sip
extension=100
label=Supervisor

[sip/call_1]
type=extension
context=from-sip
extension=101
label=Agente 1

[sip/call_2]
type=extension
context=from-sip
extension=102
label=Agente 2

[sip/call_3]
type=extension
context=from-sip
extension=103
label=Agente 3

[sip/call_4]
type=extension
context=from-sip
extension=104
label=Agente 4

[sip/call_5]
type=extension
context=from-sip
extension=105
label=Agente 5

[sip/call_6]
type=extension
context=from-sip
extension=106
label=Agente 6

[sip/call_7]
type=extension
context=from-sip
extension=107
label=Agente 7

[sip/call_8]
type=extension
context=from-sip
extension=108
label=Agente 8

[sip/call_9]
type=extension
context=from-sip
extension=109
label=Agente 9

[sip/call_10]
type=extension
context=from-sip
extension=110
label=Agente 10

[sip/call_11]
type=extension
context=from-sip
extension=111
label=Agente 11

[sip/call_12]
type=extension
context=from-sip
extension=112
label=Agente 12

[sip/call_13]
type=extension
context=from-sip
extension=113
label=Agente 13

[sip/call_14]
type=extension
context=from-sip
extension=114
label=Agente 14

[sip/call_15]
type=extension
context=from-sip
extension=115
label=Agente 15

Thank you very much

Jaime Infante

[nicolas]

Fop 2.23 fixes an issue where listen/whisper permission is lost after a relogin. So please upgrade, it wlll probably fix your problem.