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asterisk

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  • Problem with elastix Call Center
    A asterisk
    Support

    I setup all for read and write to all in manager.conf without success.
    Below the AMI events for hangup:

    Event: Newexten
    Privilege: dialplan,all
    Channel: SIP/05832585252-00000023
    Context: appoggiocc
    Extension: h
    Priority: 1
    Application: Hangup
    AppData:
    Uniqueid: 1343571184.47

    Event: MusicOnHold
    Privilege: call,all
    State: Start
    Channel: SIP/41-00000021
    UniqueID: 1343556484.44
    Class: default

    Event: Hangup
    Privilege: call,all
    Channel: Agent/2001
    Uniqueid: 1343571184.48
    CallerIDNum: 05832585252
    CallerIDName: <unknown>
    ConnectedLineNum: 3332528989
    ConnectedLineName: <unknown>
    Cause: 0
    Cause-txt: Unknown

    Event: VarSet
    Privilege: dialplan,all
    Channel: SIP/05832585252-00000023
    Variable: RTPAUDIOQOS
    Value: ssrc=272022469;themssrc=1968036758;lp=0;rxjitter=0.000389;rxcount=1849;txjitter=0.000000;txcount=1828;rlp=0;rtt=0.000000
    Uniqueid: 1343571184.47

    Event: VarSet
    Privilege: dialplan,all
    Channel: SIP/05832585252-00000023
    Variable: RTPAUDIOQOSJITTER
    Value: minrxjitter=0.000000;maxrxjitter=0.000000;avgrxjitter=0.000000;stdevrxjitter=0.000000;reported_minjitter=0.000000;reported_maxjitter=0.000000;reported_avgjitter=0.000000;reported_stdevjitter=0.000000;
    Uniqueid: 1343571184.47

    Event: VarSet
    Privilege: dialplan,all
    Channel: SIP/05832585252-00000023
    Variable: RTPAUDIOQOSLOSS
    Value: minrxlost=0.000000;maxrxlost=0.000000;avgrxlost=0.000000;stdevrxlost=0.000000;reported_minlost=0.000000;reported_maxlost=0.000000;reported_avglost=0.000000;reported_stdevlost=0.000000;
    Uniqueid: 1343571184.47

    Event: VarSet
    Privilege: dialplan,all
    Channel: SIP/05832585252-00000023
    Variable: RTPAUDIOQOSRTT
    Value: minrtt=0.000000;maxrtt=0.000000;avgrtt=0.000000;stdevrtt=0.000000;
    Uniqueid: 1343571184.47

    Event: VarSet
    Privilege: dialplan,all
    Channel: SIP/05832585252-00000023
    Variable: RTPAUDIOQOS
    Value: ssrc=272022469;themssrc=1968036758;lp=0;rxjitter=0.000389;rxcount=1849;txjitter=0.000000;txcount=1828;rlp=0;rtt=0.000000
    Uniqueid: 1343571184.47

    Event: Hangup
    Privilege: call,all
    Channel: SIP/05832585252-00000023
    Uniqueid: 1343571184.47
    CallerIDNum: 3332528989
    CallerIDName: <unknown>
    ConnectedLineNum: 05832585252
    ConnectedLineName: <unknown>
    Cause: 16
    Cause-txt: Normal Clearing


  • Problem with elastix Call Center
    A asterisk
    Support

    I have the 2.25

    bye


  • Problem with elastix Call Center
    A asterisk
    Support

    I don't think the patch have created the problem I only modified the Originate call in Dialerprocess.class.php setting the called number as callerid:
    It was:
    $resultado = $this->_astConn->Originate(
    $sCanalTrunk, $infoCampania->queue, $infoCampania->context, 1,
    NULL, NULL, NULL,
    (isset($datosTrunk['CID']) ? $datosTrunk['CID'] : NULL),
    $sCadenaVar,
    NULL,
    TRUE, $sKey);

    became:
    $resultado = $this->_astConn->Originate(
    $sCanalTrunk, $infoCampania->queue, $infoCampania->context, 1,
    NULL, NULL, NULL,$tupla->phone,
    $sCadenaVar,
    NULL,
    TRUE, $sKey);


  • Problem with elastix Call Center
    A asterisk
    Support

    Hi, thank you for the help, i finally patched the elastix call center to set correct callerid as you suggested, but I have another question: at the end of the call the called number persist, the line won't become Inactive what can be the problem ?

    Bye


  • Problem with elastix Call Center
    A asterisk
    Support

    Hi all,
    I have a problem using the elastix outgoing call-center in particular I view in the console the agent login elapsed time but when I make the call there is not in the fop2 console the called number.
    Someone can help me to resolve the problem ?

    Thank you in advance.

    Bye

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