FOP2 Community Forum

I was using 2.11, but upgrading to 2.20 fixes a lot of my issues, including this one. I'm happy with the upgrade sofar, thanks.

Increasing the width of .extenbutton and .clid in operator.css will show the full $CALLERID(num) and $CALLERID(name) while ringing. But when the phone enters the state connected, the callerid field is updated to only display $CALLERID(num). At this stage I still need to display the name since that also contains the called number (usefull for agents to see if other agents are also handling a call for the same client/target number). Is this behavior configurable?

So trying the current 2.20 beta will not offer a fix?

Attended transfer works well with configured buttons? If so, a Q&D hack might be to export the phonebook to buttons.cfg and use filter to search the desired number/contact to transfer to.

Yes I did set privacy, classic face palm.

How can one make attended transfers to numbers in the visual phone book? So far I only can make blind transfers which are not acceptable for most called numbers.

; Force blind transfer on asterisk 1.6
blind_transfer     = 0
; Force supervised transfer on asterisk 1.4
supervised_transfer = 1

Appear to have no effect with fop2 2.11 and asterisk 1.6.2.13.

Incoming calls are routed through a Queue. If the call is still in rining status, the Queue is showing the callername and callerid. The ringing extensions only show a ringing icon for a line. On the display of the phone the correct callername and callerid are displayed. A popup with the correct information (from the visualphone book) is shown.

When the extension pickups the call, callerid/name can't be found in FOP anymore. The extension is a realtime member (mysql).

System: Debian/Lenny
fop2: 2.11
asterisk: 1.6.2.13

AMI show the correct callerid/name for ringing extension:

Event: Join
Privilege: call,all
Channel: SIP/vorderingentrunk-00000694
CallerIDNum: 0402938661
CallerIDName: test 0247111380 Daniel
Queue: test
Position: 1
Count: 1
Uniqueid: 1297687204.14501

Event: AgentCalled
Privilege: agent,all
Queue: test
AgentCalled: SIP/sip09
AgentName: SIP/sip09
ChannelCalling: SIP/vorderingentrunk-00000694
DestinationChannel: SIP/sip09-00000695
CallerIDNum: 0402938661
CallerIDName: test 0247111380 Daniel
Context: macro-dbextensions

Extension: s
Priority: 3
Uniqueid: 1297687204.14501
Event: Newstate
Privilege: call,all
Channel: SIP/vorderingentrunk-00000694
ChannelState: 6
ChannelStateDesc: Up
CallerIDNum: 0402938661
CallerIDName: test 0247111380 Daniel
Uniqueid: 1297687204.14501