FOP2 Community Forum

Thank you Nicolás.

I'm getting closer to understand the configuration using the queue but now
I have a problem when forwarding the call to the extension in the Client's queue.

Per your advice I created a queue Queue#300 for Admin and ClientA because
ClientA also needs to pick up the call by himself.
Here is the call flow.

1. Inbound call from PSTN to 1-111-111-1111 and that is routed to Queue# 300
2. Admin Ext 5000 and ClientA Ext1000 ring. --> I will try to set an annoucement later.
3. Admin see the panel that call is for ClientA and picks up the call saying "Hello This is ClientA".
4. Admin selects ClientA Ext1000 box and click "FORWARD" button.
5. The caller is put MOH
6. Here I see the problem : Admin hears "cannot-complete-as-dialed" and call hung up.
   -->It's supposed to dial Ext1000 and Admin is connected to Ext1000 to tell about the call.

I confirmed FORWARD button works fine when simply forward my call to another.
But the same problem happens when I picks up the call for my Ring Group and try to forward someone in the Ring Group.
By clicking FORARD button, Asterisk does not dials the extension properly. It's somehow stripping off the last digit.
For example, if forwarding extension is 5000, the sytem dials [500@from-internal:1]
if the extension is 200, again the last one is stripped and dials 20@
Have you ever heard of this issue? Is this nothing related to FOP?

Thank you in advance

Thank you for your reply.

Let me explain what I want to do with FOP2 using business center example.
I am an office admin at business center and receiving calls for ClientA and ClientB.
Admin Extension is 5000 and login the panel with that.

1. Inbound call from PSTN to 1-111-111-1111 and that is routed to ClientA Ext1000.
2. Admin is notified that there is incoming call to ClientA.
   --->Does Admin need to watch the panel all the time cause there is no popup/sound notification.
3. Admin selects Ext1000 box and click pickup button. Answers like "this is ClientA"
4. Admin selects Ext1000 box and click transfer button
5. ClientA(1000) answers and Admin tells about the call.
6. Admin hangs up call
7. ClientA and the PSTN call is connected.

If I make Queue or Ring group so that Admin extension 5000 also get ring, it might solve the problem. However, I also have ClientB and he should not be in the same group as ClientA because it's a different company and ClientB does not want hear any calls made to ClientA. In this case, what I should do is to create groups for each client like below?
Ring Group A Extensions

• Admin (ext 5000)
• ClientA (ext 1000)
  Ring Group B Extensions
• Admin (ext 5000)
• ClientB (ext 1002)

Hello

So how the receptionist knows there is a call coming to the exension?
In my test I do not hear any sound so to pick up the call initially for the extension in my group.
I just see the small icon blinking and I never know if I'm cheking another website or doing other task.
Is there any sound notification setting?

Thank you

Hello

It is easy to miss to know when there is an incoming call ringing to another extension that I manage.
I know there is a popup notifying me a call when it is called to my number(extension) but I want to have it also for
my groups. Is it possible to change from any config file?

Let me explain my case.
I am like a receptionist to pick up calls for several extensions in my group.

1. Login with my Extension eg) 10000 this has All permission.
2. Incoming call to Ext. 20000.
3. My panel shows Line activity icon on Ext. 20000 blinking to notify incoming call.
4. Select Ext.20000 and click pickup.
   Call flow is OK but I want to see the step3 with a popup alert same as my incoming call.

Thank you

Thank you Nicolás!
You solved all the problem.

fuko59

Hello

Thank you for your quick response Nicolás. Actually I am not a native speaker of English so probably I did not understand well what is written in the user manual.
Now I understand how the PICKUP is used for. However I don't understand how I can use this panel as I expect.
Lets say the configuration is OK. (I checked the Hangup)

Receptionist always picks up all coming calls for each extension first then transfers to the extension, voicemail etc.

1. Inbound call from PSTN to 1-111-111-1111 and that is routed to Extension 1000.
2. Extension 1000 does not ring but the receptionist sees on the panel that the call is to Extension 1000.
3. The receptionist picks up the call answering like "this is CompanyA" then transfer the call to Extension 1000.
   Another day, the receptionist sees an inbound to 1-222-222-222 which should be routed to Extension 2000 and she answers like "This is CompanyB. Hold on" then again transfer it to Extension 2000.
   This is what I want. Could you please give me an advice or paste appropriate url?

Thank you

Hello

There might be a lot of same posts already but I can not search and find the exactly what I need. The page always shows me "there are too common words".
I've been facing this button problem for a long time so could you please give me a hint or past URL to solve the problem?

FOP version : 2.24
OS : CentOS from distro PBX in a Flash
FreePBX : FreePBX 2.8.1.4

Let me briefly write what I did to install FOP2

1. Stopped FOP1
2. Installed the FOP from tarball
3. Created new manager account from FreePBX and I see the same account in manager.conf and /usr/local/fop2/fop2.cfg
4. /usr/local/fop2/fop2_server --test
   Flash Operator Panel 2 - No valid license found. Demo Mode　
   Connection to manager OK!
5. executed autoconfig-buttons-freepbx.sh and autoconfig-users-freepbx.sh
6. Installed FreePBX module from Admin Tool
7. Gave full permission to my extension (e.g 10000)
8. Login with the extension to FOP2
9. Login success and I see all the extensions
10. Another extension calls and my extension 10000 rings.
11. I see incoming message on the screen but Pickup Call button does not work.
12. When making a call, my extension box cannot be selected and all the buttons do not react at all either.

Did I miss anything?

Thank you