FOP2 Community Forum

there is nothing since Feb and no options to comment

any chance of a response?

when runnning report on agents, we need the pauses 'talking' , 'training' not to be included in the report so we can see the pause time and % correctly for the time the Agent has been active
is it possible enter some sort of 'condition' in the report designer's value?

Good morning, will this plug in show the duration of a pause from presence state? Ie the supervisor wants to see how long and Agent is paused for a toilette break

We're having an issue where only 1 agent when selecting a presence option, shows as paused.
All the others are not showing on any reports. Are we missing anything?
Please advise