Hi,
You bought the licenses via the Elastix Marketplace. You have to deal with purchases and support with them if its regarding to anything with that purchase or handling of those codes.
I think you did not read their emails correctly, as you have an activation code in the emails. Look closely at the emails you received from Palosanto, the codes are there, and instructions to register are there. You must enter that code in the fop2 web gui in order to register your copy. If you cannot do it via web, you have to do it via the command line
/usr/local/fop2/fop2_server --register
You will be prompted for the activation code you received in the Elastix emails and a registration name (that should be your customer name, or something that will make it easy to handle/search licenses in the future).
We asked in the ticketing system for the activation codes and you did not supply them, as they were sold through a market, we do no have you as a customer, so the only way to refer to you is the activation code, not the elastix/palosanto payments/emails.
Once you find your activation codes, please save them some place so you can remember them in the future. As this was purchased through an external marketplace we do not have records of your name/payment method, invoices or whatever you have. Right now, they important component is the activation code and nothing else.
And as I say, you can contact us via the live help to chat, bottom right on www.fop2.com web page. But if you cannot supply activation codes, we cannot help you fast nor well.
