FOP2 Community Forum

Fresh install of freepbx version 17.0.28 with FOP2 2.31.50, presence manager installed but doesn't seem to be changing extensions to DND.

I should note I contacted Support in December 2023 but no response as usual :s very frustrating as we've been using FOP2 for years.

I've purchased the Zendesk Popups plugin, received my key and registered it on my PBX however it's showing that I've not purchased the plugin. I've tried activating the licence again and it tells me it's already in use however doesn't appear as an installed plugin.

FOP2 restarted along with the PBX for good measure but no joy.

I've had this same issue in the past, due to the size of our business I had to purchase another licence and when I contacted their support they did offer a refund once they'd revoked our old licence. However It took maybe a week or so to get the initial email response.

Hello,

I've got 4 servers running FOP2 currently on version 2.31.29. It’s been brought to my attention that there seems to be a time discrepancy. On the buttons I can see agents on calls for example 4 minutes 30 seconds, on the call queue it shows the same agent on the call for 2 minutes 10 seconds. The call queue seems to be the correct time and the time on the button seems to be incorrect. A colleague will look at flash at the same time as myself his queue time matches mine, which is why I believe this to be correct, but his button might be a completely different time to mine.

Our system clocks are syncing against the same server and this behaviour is the same across all our servers running FOP2. Is this a known bug and is there a way to fix this issue. This means our real time team cannot trust how long an agent has been on a call or other break etc.

Regards,
Nathan