FOP2 Community Forum

My client has a FreePBX system we installed for them, and they're using FOP2 and for the most part love it; one issue they're having is that if they have an initial call that they place on Hold, then answer a second call, when they attempt to transfer the second ('live') call to a voicemail box, it instead transfers the initial caller that is on Hold, rather than transferring the 'live' call (second caller).

From my understanding, a call on Hold is NOT supposed to be able to be transferred, so I'm scratching my head; I haven't stood next to the receptionist as she's doing the transfer, but she's used FOP2 enough, that I trust what she is describing.

Does this seem possible, or do you think she indeed could be doing the transfer improperly?

Using FOP2 panel with FreePBX...all has been going well but we now have an agent stuck as 'logged in' to the Queue panel.
Further, this agent shows as a 10-digit phone number (not one of our internal users), so I don't know how they initially got logged in.?.

We have since changed the parameter in the FreePBX for 'Dynamic Agents', to restrict it and only allow those agents in the Dynamic Agent list to logon (so that should prevent further remote logins, even though I don't know how they may have logged in remotely)

As far as the Queue goes, however, it IS operating properly, therefore it's not actually ringing this 'remote login' phone.
We have checked the membership in the Queue of FreePBX, and verified it only lists our Dynamic Agents (not the remote phone). We have rebooted the FreePBX, to see if that would 'Log Out' the remote phone...but it did not clear the remote login.

We have also Disabled and Re-enabled the FOP Module within FreePBX...but it did not clear the remote login.

So what can we do to flush that remote login phone from showing as Logged In to the Queue in FOP?

-phoneguy