FOP2 Community Forum

We have the full version of the FOP2 Wallboard and want the last call field to display as HH:MM:SS so that we can apply filters to it - is there any way to do this? It currently only displays as text? Ultimately we want to display in HH:MM:SS the last time an agent has made either an inbound or outbound call and to count how long it has been since that last activity.

Hi, FOP2 does not interfere with ongoing calls and the way asterisk handles audio and applications. My guess is that chanspy (the application that perform the actual call barge/spy notice some kind of channel disconnection and ends up disconnecting the spy channel also. The only parameter you can set in fop2.cfg is persistent_spy that should be leave commented or set to 1 (the default value). That means that if the spied on channel terminates the call, you will still be connected to that channel if any new call is received (so a call center manager does not need to restart a spying session after an agent finishes one call). That is the default behaviour and is the oposite of your problem, so I do not think it has to do with it. So my guess is that chanspy senses something on the channel and disconnects you, there is nothing we can do in FOP2 to change that behaviour.. perhaps you can alter the spy_options and pass different parameters to chanspy.

During the first registration, must be NIC eth0 (I have NIC eth1 and NIC eth2, Elastix, FOP2 - 2.25.2)? It does not matter what NIC interface you use. The simplest one is to use eth0, as it is the one fop2 will default to use. If you need to use a different one for whatever reason, then you must indicate the nic name using the -i command line parameter, like /usr/local/fop2/fop2_server --register -i em1 Once you do that, every time you invoke FOP2, you will need to remember to pass the same command line option if youu want it to recognize the license. You will also need to edit /etc/sysconfig/fop2 and add the parameter to the OPTIONS string defined there, so the init script will use it when you start/stop/restart. Best regards,