FOP2 Community Forum

I've built a new FOP2 server in order to use 2.28 and because our current one was built in a hurry some time ago and just doesn't seem to work very well (mainly our fault, not FOP2's fault)

So I've got FOP2 installed and have configured the manager so that it can communicate with the database. I can log into the manager, but I see this message on most pages: "FOP2 Server is not responding. Be sure the service is running!"

FOP2 is running, I can log in using a user created with the manager, or a user created manually.

Because of this (I assume) I can't get the manager to upgrade from 1.0.3 to 1.0.4 and I can't install any plugins.

Could this perhaps be a file or folder permissions issue? Could it be because I'm running a trail license on this server? (I don't want to de-activate our production server as I test this new one)

Also, this may be related, it may not... when I log into FOP2, I don't see anything but the "Filter", "Dial", 'Availability' and 'Logout' items. The rest is white. Is there a PHP file I need to configure somewhere? (maybe PHP short tags issue? I think I'd seen that before with either FOP2 or another similar app.)

I guess that works, considering all my users should have access.

Anything?

Example: search for user "Jane Doe" in the group "HR" by typing "Jane".

Jane's name doesn't come up and the HR group block is missing, completely. If I search for "HR" I get all of the HR people's names in the results and the HR group is visible.

Ideas?

edit: this does not happen to ALL users, only some. All of the users are configured manually in buttons.cfg and their settings appear otherwise identical to other users' settings.

I can force refresh my page and it comes back, but this is becoming pretty ridiculous.

My PBX is Vanilla Asterisk, FOP2 is running on Ubuntu 13.04 server and my MySQL database is on another Ubuntu 13.04 server. The FOP2 server can see the MySQL database with no trouble.

Every hour or so, (I haven't timed it because I'm too busy) if I click on the phonebook icon in FOP2, I get the "you do not have permission..." message.

I then refresh my browser and bam! it works again.

Ideas?

I am using vanilla Asterisk and my transfer to mailbox just rings the extension.

Where do I start to troubleshoot?

This was actually a MySQL issue. I was able to fix it.

I've sent a few requests for a quote on this with no response. I was told you'd be back to me weeks ago.

Are you guys still working on FOP at all?

I'm not sure where to check on this, but the phonebook is constantly giving those with the "phonebook" permission the notice of "You do not have permission to access this resource"

This was working not too long ago. I think the updates software you guys sent me is what stopped it from working. Maybe I'm missing a MySQL login somewhere, but I don't recall where it goes.

Any ideas what I can check to fix this?

edit: the MySQL credentials are correct in config.php file.

Here is, I guess, another way to ask or go about this...

Is there some way to have a chat to a specific user (or broadcast to group) open up automatically upon logging into the site?

If it's possible, I could either pay you to code it, or if you could give me some direction, I could do it myself.

Part of the issue is that the active call won't transfer, either, as long as there's a held call for that exten.

Supervised and blind transfers normally work, just not when there's a call on hold.

OK, I guess I can't set a context for these numbers?

I removed the context, but dialing doesn't work, because the numbers need a 9+1 before them in order to dial. Is there some way that I can add that without it showing up in the phonebook?

This morning I purged the visual phonebook data in order to import a new, current phonebook list. There are a few problems now:

1. I can't import a csv file from the fop2 website, I get a "connection was reset" error and can no longer see the buttons for import, export, add, etc.

2. I worked around the import issue by doing an inline import in MySQL from the terminal. Now all my data's in the database, but none of it shows in the phonebook in FOP2.

After the successful back-end import, I can add users and they show up, but not the data that was imported into the MySQL database. When I look in the MySQL database, I can see the latest row I've inserted from the web front-end, and I don't see any differences in data formatting, etc. It inserts the new name at the next available ID# and everything.

I even tried truncating the table again, adding a new record from the web front-end and then importing the data from terminal, the imported data still doesn't show up.

Any ideas?

edit: private is set to "no" for all records.

I've noticed that when I receive an in-browser notification (of an incoming call, etc) in Chrome that, until it's gone, I can no longer interact with chat or the top right buttons (prefs, phone book, logout)

Is this issue known?

I have a few questions about transferring calls:

(We have drag-transfer enabled, in case it's relevant.)

Can transfer to queue be enabled somehow?
When I'm on a call and I click a queue, then click either transfer button, I hear a few button press tones, but the call stays on my end. It does not attempt to transfer.
When I attempt to drag-transfer, nothing happens.

Can transfer of a held or unanswered call somehow be enabled?
Our operator will sometimes field several calls at one time. While she's on, she will often times see a caller who she knows needs to go to a certain phone or queue, but she has to answer the call in order to transfer. This causes the wait and hold times to go up.
I'm unsure if it's possible, as attempting to do so either via the transfer buttons or drag-transfer does nothing.

I know it won't be super easy, but I'm willing to work on it quite a bit.

Last week I tweaked a copy of index.html and chat.css and was able to get something somewhat usable. My only issue now is that once you're on the page, you still have to click the user's top-left button and then click chat.

I'm sure if I can find some way to get a "direct link" to chat with someone, I'd have at least a workable demonstration.

Then I guess the question is, is there a better way? Is there some other way to wrap-up or intercept the chat into its own window? If we can do that, we might even be able to do pop-up chats (another feature my users have asked about)

Any input?

I've got a project I'm working on, and I'm wondering if there's a way to bring up nothing but a chat to a specific extension/user. (something like the support chat you guys have on your main site, but it would go to a user or users on FOP2.)

I might just have to create a separate HTML page and whittle away everything but the chat, if that's even possible, then have the box auto-login to the site... (just thinking aloud here)

That quote request I emailed you guys a few weeks ago would go hand-in-hand with this, as well.

Any ideas?

You guys are awesome!

Is there some way to get rid of the right-side white space for users with no visible queues?